As active members of our communities, meeting people daily at their homes and places of business, we are concerned about the growing presence of COVID-19 as you are likely as well. We wanted you to know that we are closely tracking developments, following all CDC guidelines, and implementing several modifications to our processes to ensure the safety of our staff, customer, and their families.
In most circumstances, installing solar does not require entry into a home or business, and as a result, our installation crews spend their workdays outdoors with minimal customer contact. To further mitigate risk, beginning immediately, our installation staff is subject to daily temperature checks. In addition, crews are driving directly to the job site and returning home once their workday is completed, further reducing the opportunity for cross-contamination with office and warehouse staff. Finally, all crews are provided with the means to sanitize common work areas, including vehicles.
Our service teams are following a similar protocol. Effective immediately, the SVSS service staff will not enter customer homes or businesses to troubleshoot reported issues. The vast majority of issues can be assessed from the exterior. We can also address many reported problems over the phone with digital monitoring tools. If a system cannot be repaired through one of these methods, we will postpone repairs until the CDC's social distancing guidelines are updated.
To further prevent cross-contamination or exposure to our field crews, as of Monday, March 16th, our Chandler headquarters is closed to the public and the majority of our office staff is working from home. Phones and emails work just fine, and all staff is observing regularly posted hours of operation.
And finally, if you are interested in exploring solar for your home or business, our solar integrators are still meeting with customers while practicing an abundance of caution in all interactions. We have all the virtual tools necessary to help you explore options, pricing and answer any questions from the comfort of your computer or telephone. We are not currently conducting face-to-face meetings in homes or inside offices, but if you prefer an in-person experience, we’re happy to meet on your front porch, parking lot or other outdoor area.
We believe these changes will provide significant peace of mind and best ensure the health of our staff, customers and their families as this unprecedented situation unfolds.