When your solar system is down or not operating efficiently, we understand how important it is to get it running again. Time is money when it comes to solar production, after all. That's why we put together this Customer Support page as a quick resource for troubleshooting your solar equipment at home.
Below you'll find answers to common questions, videos turning your system on and off, and blogs about common solar service topics. We hope the information below will be a useful resource over the life of your solar array.
If you still have a question or an issue with your system, please don't hesitate to contact us by filling out the form below or calling us at 480-689-5050. Our list of services are listed below, and we'd be happy to help.
Preventative maintenance for a solar energy system can be thought about in a similar way as regular maintenance on your car. Ensuring all the parts are working properly will help avoid costly repairs down the road. With solar, preventative maintenance encompasses regular panel cleanings, diagnostic tests, monitoring packages, and more.
If you're having trouble with your solar energy system, take a look at some of the most common questions our service team receives. You might be able to find the resolution to your problem quickly below. If you find you need more support for your issue, please contact us by filling out the form below or call our Service Department at 480-689-5050.
Understanding your monitoring portal is important to ensure your system is operating at peak efficiency. Below are monitoring resources for the inverters we install.
Sometimes when your monitoring goes down, it's because of internet connectivity issues. In these cases, we recommend power cycling your router by hitting the on/off button and waiting 30 seconds before turning it on again.
If that doesn't solve the issue, the next step is resetting your router and modem. For this, unplug your router and modem, then wait 30 seconds before plugging it back in. Wait at least 2 minutes before checking to see if your monitoring is reconnected to the internet and running again.
Blue light: Your inverter is communicating with your monitoring system.
Green light: Your system is producing and operating normally.
Flashing green light: Your solar energy system is connected to the grid, but is not producing energy.
Red light: There is a system error. We recommend power cycling your inverter or calling our service department at 480-689-5050.
Sometimes turning your SolarEdge inverter on and off can help resolve issues. To turn off your system, follow this video from SolarEdge's Learning Lab.
To turn your SolarEdge inverter back on to complete its power cycle, first turn your AC disconnect back. You'll then want to reverse the steps in the video above. After about 5 minutes of the inverter powering up again, check your system. You should hear a faint clicking noise, which indicates your solar panels are producing power.
No, unless you have a fully off-grid system, your solar panels are integrated with the utility grid and will not operate if the grid is down. The reasons for this are both technical and regulatory.
From a technical perspective, as long as the sun is shining overhead, solar panels generate power regardless of how much electricity your home is actually consuming. In a grid connected system, excess solar power is sent back into the grid for a credit, and any additional power you need beyond what your panels are producing is pulled from the grid. It’s a constant push/pull. Panels reduce the amount of energy you need to purchase, but their production changes as the sun moves across the sky, clouds roll in, or night falls. Since your appliances require constant/predictable energy, the grid/solar interconnect creates a leveled power delivery throughout the day and night.
Safety regulations are the second reason. During outages, repair crews could be jeopardized if there is a local power generator (like a solar array) leaking power back into the grid lines. For this reason, utility rules mandate that solar arrays must automatically shut down during outages. Solar systems have devices that sense whether power is coming across the grid, and when that’s disrupted, the local solar array is automatically shut down for safety.
The only way to avoid all these things is by completely disconnecting from the grid. A fully off-grid solar energy system generally requires numerous batteries, generators, and other ancillary devices to provide 24/7 power regardless of weather conditions.
We recommend yearly cleanings to keep your panels dust and debris-free and operating at peak efficiency. Every once in a while, such as after a really bad dust storm, you may need to augment that yearly cleaning schedule. It is also important to inspect your panels for bird infestations. Occasionally, birds will nest in the shaded area under the array. This can cause problems with proper water shedding which can, in turn, damage roof underlayment.
Your system will function on cloudy days, but it will produce less electricity depending on the density and duration of the cloud cover. At night your system will not have enough light to convert into electricity. During nighttime hours, your house will rely exclusively on grid energy.
We run a full in-house service team consisting of field technicians, as well as two project coordinators and three dedicated case managers. We are available M-F 7AM-4PM at 480-689-5055, or via email at firstname.lastname@example.org. Limited after-hours and weekend emergency services are available by calling our main line 480-689-5000, extension #4.
Our service department offers removal and reinstallation of solar arrays for any type of roofing work. Our service team will work with you to create a customized quote for your removal and reinstall project. To learn more, visit our Removal and Reinstallation page.
From turning your residential energy system on and off to adjusting your demand manager, our helpful how-to videos below can help.
Join Bobby as he explains the easy steps to turn off a residential solar energy system.
Turning your solar energy system on is a fairly simple task. Watch Bobby as he goes through the process.
With demand-based rate plans available in both SRP and APS, the savings potential with solar has never been greater.
Learn how to use a demand manager to save even more money on your monthly electric bills.
Our blog is another great resource to find answers to popular questions about going solar and the service needed afterwards. Take a look at our most popular service blogs below for additional information.